We will be featuring a new sproutPOS merchant in our monthly “sproutLight”, helping to raise awareness of some wonderful small businesses and the growing sproutPOS community. To kick off the series we reached out to Fardeen Khodabacchas of Heavenly Crepes.
Tell us about your business?
Heavenly Crepes does authentic French-style crepes. I was trained by a crepe chef from Britain, France who now lives in Vancouver.
I have been in business for six months now, starting in November of 2015. We are located at 101-732 Broughton St, Victoria. One of the things about owning a business downtown is you get to know a lot of the business owners. All the business owners are amazing, very supportive, and they all want everyone’s business to work.
How do you want to grow your business?
Right now I am focused on growing the menu, marketing the business and I am going to be publishing some newspaper ads soon as well. I am already talking about growing internationally with some friends in Hong Kong and Dubai.
What’s your biggest challenge as a small business owner?
Juggling everything and multi-tasking, it can stress you out and you can carry that stress with you for the whole week. You want your business to run like clockwork, no hiccups and have everything spot on.
How has sproutPOS been helping?
When you are a startup you have to cut down on every little thing, no matter what it is, every little bit helps. I spend $20 a month to rent out the pin pad and the POS is free. How can you go wrong?
Did you use something before sproutPOS?
The previous business that was in this space left their old POS system with me. It was going to cost me a lot to upgrade, around $500 and then there were some additional costs that I was not happy with. The advantage of the old system was on the support side – if you had anything that breaks down they come over and fix it. But it is technology; it shouldn’t be that hard to get right.
Then I was looking at Square and Vend; I was nearly ready to sign up with Vend before I was introduced to you guys. Square was good except they don’t accept Interac. Vend was good, but the monthly subscription fee was higher compared to sproutPOS.
Why did you choose sproutPOS?
It was by pure chance that I was introduced to Beanstream through a friend. All I needed was a system that works; that is not hard to manoeuvre, and user-friendly. I can see the difference between you and the more advanced POS. Compared to them they have more options, but not necessarily options that I want, that would make the difference in my day to day.
Do you know what percentage of your business is cash or card?
More card, more Interac but it can depend on the day.
What advice would you give to business owners?
Business is tough. I have a life motto: tough times don’t last, but tough people do.
I would also say minimise your cost. Sometimes tougher times lay ahead, and you need the option of not spending a lot on a very decent POS system that works perfectly. This definitely reduces high overhead costs, then you can spend that saved cost on other things like advertising. The customer benefit as well, as you can pass the savings on to them. Hence, stick to a no-brainer solution like sproutPOS!
What is your favourite crepe?
Right now? Nutella and Peanut Butter.
Fardeen has an undeniable passion and taste tests prove that he makes a mean crepe! If you are ever in the downtown area, be sure to stop by his shop and try one of his authentic French-style crepes.
Are you interested in becoming the next sproutLight? Reach out to email@example.com today!